Policy
Refund policy
Updated October 10, 2026
If a pair fails authentication, the sale is cancelled and the buyer is refunded in full. The pair goes back to the seller.
Once a pair has cleared and shipped, returns are only accepted if the item arrived damaged, the wrong size, or not as described. Start a message from your Whop receipt within 14 days of delivery.
Worn pairs, pairs with removed tags, or pairs returned without the original box are not refundable.
FLOOR processes payments and payouts on Whop.
